We offer complimentary UK delivery on orders over £50.
All our online orders are processed within 1-2 business days (Monday to Friday) and sent first class with Royal Mail which will arrive within 1-2 days of being processed.
Please find below our delivery options along with the pricing for each:
- Standard Delivery - 2lbs and under - £2.99
- Standard Delivery - 2.1lbs to 4.4lbs - £3.99
- Standard Delivery - 4.5lbs and over - £6.99
If there is ever a delay to your order for any reason, you will be notified as soon as possible. We will also inform you should a back order be required.
Short-term back orders (less than one week) will be filled as soon as they become available. If an item is on long-term back order, we will notify you and it may have to be reordered when re-available.
We offer a Royal Mail service for smaller orders, and Parcel Force deliveries for orders above 4.4lbs in weight. Cost is dependent on shipping class and package size.
We offer international delivery to a variety of countries. Customers from the United States and North America should order directly from Avicenna LLC USA, please visit www.dermatology-m.com
**Due to changes in procedure with international post as a result of Brexit, there may be a slight delay with European orders.
We are registered for IOSS, which means we can process all custom formalities for orders to be delivered to EU countries that have a product value up to £135/Euro150.
Anything above that may be subject to additional charges by local customs which are out of our hands. For customer convenience we recommend keeping orders destined to EU countries below those values, or splitting them into two parcels so that there is a smooth supply chain.